Terms & Conditions

On Line Order Confirmation and Payment

After placing your order, you will receive a confirmation email.  If your hair is not in stock, we will advise you immediately. All hair orders placed by 2pm will be processed the same day Monday- Friday if it’s in stock. Orders placed after 2pm will be processed the following business day. Lace Wigs and wholesale orders ship 14-21 business days after receiving payment.

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Shipping

ALL shipments require a signed signature upon delivery. Packages cannot be left at doorsteps or mailboxes.

United States Shipping (Monday – Fridays only) We do not ship on weekends or National Holidays.

Fed-Ex Standard Overnight: $40
Fed-Ex 2nd Day Delivery: $30
Fed-Ex 3rd Day Delivery: $20

International Orders

USPS (United States Postal Service) – $45 Delivery takes 4-7 business days.
Fed-Ex International – $65 Delivery takes 3-4 business days.

Refunds and Exchanges

We are committed to our customer satisfaction. Please place your order carefully, ask all questions beforehand, and follow our maintenance instructions after purchase. Due to the nature of our products, there is a No Refund / Exchange Only Policy. Please review and inspect your hair order upon receipt. We will accept exchanges of undamaged, uncut, unworn merchandise within 10 days of receipt of your purchase. You must advise us before returning any products so we can issue a Return Invoice. Upon receipt of the exchanged hair, we’ll send you a new length or hair texture. Please print and enclose the original sales receipt with your return.